Got a question?
Take a look at our FAQs before getting in touch as you may well find the answer there first.
Take a look at our FAQs before getting in touch as you may well find the answer there first.
Frequently Asked Questions -Support Online Training Courses
1. When can I start the course?
You can enrol at any time of the year, there is no specific start date.
You can enrol at any time of the year, there is no specific start date.
2. Are there any academic requirements for the course?
There are no academic qualifications or other requirements to participate in any of our courses unless specified on the particular course site.
There are no academic qualifications or other requirements to participate in any of our courses unless specified on the particular course site.
3. Where is the college based, do I need to attend the college?
The courses offered are studied by distance learning, online, so there is no need to attend a college as all the material will be available online. All the Fast Track courses have excellent tutor support throughout by email.
The courses offered are studied by distance learning, online, so there is no need to attend a college as all the material will be available online. All the Fast Track courses have excellent tutor support throughout by email.
4. Can I study the course from abroad?
Yes, the courses we offer are studied online by distance learning. We have many students who study outside of the UK.
It is your responsibility as the purchaser/student to check before purchasing a course that your insurance will cover you once passing any of our courses
Yes, the courses we offer are studied online by distance learning. We have many students who study outside of the UK.
It is your responsibility as the purchaser/student to check before purchasing a course that your insurance will cover you once passing any of our courses
5. Can I have a paper copy of my course material?
Course material can be sent via post in paper form for a fee of £29.99, alternatively you can simply print out the lessons for free.
To arrange payment & postage please email us.
Course material can be sent via post in paper form for a fee of £29.99, alternatively you can simply print out the lessons for free.
To arrange payment & postage please email us.
6. How Long do I have to complete the course?
There are no time limits at all, you can take as long as you like to complete the course with lifetime access!
There are no time limits at all, you can take as long as you like to complete the course with lifetime access!
7. How many times can I take a test?
You can take each test as many times as it takes to pass – only the test you pass counts, so any previous attempts can be viewed as a warm up. All the lesson content is visible from the start, however you must take each test in order.
You can take each test as many times as it takes to pass – only the test you pass counts, so any previous attempts can be viewed as a warm up. All the lesson content is visible from the start, however you must take each test in order.
8. Do my test results count towards my final grade?
No. Only the final test is counted towards your grade, the tests are simply to ensure you have met the learning objectives, understood the lesson content and are ready to progress to the next lesson.
No. Only the final test is counted towards your grade, the tests are simply to ensure you have met the learning objectives, understood the lesson content and are ready to progress to the next lesson.
9. How long do I have to wait for my final to be marked?
About 2-3 days as we are very busy. We work very long days and hours to make sure that no one is left waiting too long.
About 2-3 days as we are very busy. We work very long days and hours to make sure that no one is left waiting too long.
10. Is there a return or refund policy?
Once login details have been issued refunds cannot be made. The Kits will only be refunded if damaged in transit. T&C’s can be found on the Web Site.
Once login details have been issued refunds cannot be made. The Kits will only be refunded if damaged in transit. T&C’s can be found on the Web Site.
11. Are there any time limits for the course?
There are no time limits for the Fast Track accredited courses unless specified on the actual course documentation.
There are no time limits for the Fast Track accredited courses unless specified on the actual course documentation.
12. Do I have to complete case studies?
Yes you will. You need to upload your evidence of work on your account after you have studied the course content and completed the exam. These consist of before and after pictures and training heads & hands can be used. Some Courses require short Video evidence which can also be uploaded. At the time of starting your case studies you will be informed of what is required.
Yes you will. You need to upload your evidence of work on your account after you have studied the course content and completed the exam. These consist of before and after pictures and training heads & hands can be used. Some Courses require short Video evidence which can also be uploaded. At the time of starting your case studies you will be informed of what is required.
13. Are kits included with my course?
Unfortunately not. Kits can be purchased from our Shop if required. Postage can take up to 14 days but this will allow you to start the Theory process. In the Course content there is a list of what you will require to complete case studies and the treatment. We only have a handful of Kits for certain courses available at present and we are working on building this. Please note that we hold no responsibility for future products as it is down to yourself to supply your own, all we can do is advise.
Unfortunately not. Kits can be purchased from our Shop if required. Postage can take up to 14 days but this will allow you to start the Theory process. In the Course content there is a list of what you will require to complete case studies and the treatment. We only have a handful of Kits for certain courses available at present and we are working on building this. Please note that we hold no responsibility for future products as it is down to yourself to supply your own, all we can do is advise.
14. Will I get a Certificate?
Yes once your work has been assessed and passed you will receive a certificate for you to download and/or print.The certificate will be produced in PDF format, optional hard copies of the certificate will be available for an additional fee of £9.99.(UK only) .You can also order one from us through the post
Yes once your work has been assessed and passed you will receive a certificate for you to download and/or print.The certificate will be produced in PDF format, optional hard copies of the certificate will be available for an additional fee of £9.99.(UK only) .You can also order one from us through the post
15. Will my current insurer cover these courses?
You will need to check with your insurance company if the courses are covered as we do not know the answer to this. It is always advised to check insurance before purchasing any courses.
You will need to check with your insurance company if the courses are covered as we do not know the answer to this. It is always advised to check insurance before purchasing any courses.
If you've checked the FAQs and still need help...
Use the below details to get in touch.
Use the below details to get in touch.
